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Frequently asked questions
What are the courier service providers used for delivery?
How long is the delivery?
Do you ship to my country?
Yes, we do ship worldwide provided there is a proper address given except to Israel.
Can I track my parcel?
Yes, we will send you the tracking number to your email as per your registered shipping detail. However, the parcel tracking may not work across all countries depending on their respective support and restriction.
The tracking status has not been updated
The tracking status might not be updated promptly throughout the transition and the arrival to the destination country. All courier companies have their own tracking systems but most of them won't update the tracking status to us. We are regret to inform you that we couldn't do anything about it. However, the parcel is still on its way to your doorstep even though the tracking status has not been updated for this moment.
If the tracking has not been updated for more than a week, please contact us immediately.
I did not receive the tracking number.
Please check your junk mail folder. If you still do not receive it. Please Contact Us.
Do you ship to an APO/FPO address?
Yes, we do but we are unable to provide tracking for the parcel as it will take longer to arrive, estimated arrival about 4 to 8 weeks.
Can I choose other preferred shipping company?
Yes, please send us a message via our Contact Us form for further shipping detail.