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Frequently asked questions

Shipping

What are the courier service providers used for delivery?


Express : POS Laju courier service company Normal Air Mail : Local National Post Office




How long is the delivery?


For Economic Normal Air Mail services, it might takes 3 to 5 week. For Poslaju Express Services, it takes 4 to11 days. However, the delivery might take longer depending on the speed of the destination Postal Company and the speed of the Custom clearance.




Do you ship to my country?


Yes, we do ship worldwide provided there is a proper address given except to Israel.




Can I track my parcel?


Yes, we will send you the tracking number to your email as per your registered shipping detail. However, the parcel tracking may not work across all countries depending on their respective support and restriction. You will need to check with your local post office for further detail.




The tracking status has not been updated


For economic registered air mail:
The tracking status might not be updated promptly throughout the transition and the arrival to the destination country. All courier companies have their own tracking systems but most of them won't update the tracking status to us. We are regret to inform you that we couldn't do anything about it. However, the parcel is still on its way to your doorstep even though the tracking status has not been updated for this moment.
For Express mail:
If the tracking has not been updated for more than a week, please contact us immediately.




I did not receive the tracking number.


Please check your junk mail folder. If you still do not receive it. Please Contact Us.




Do you ship to an APO/FPO address?


Yes, we do but we are unable to provide tracking for the parcel as it will take longer to arrive, estimated arrival about 4 to 8 weeks.




Can I choose other preferred shipping company?


Yes, please send us a message via our Contact Us form for further shipping detail.




I need it urgently, can you send it using express shipping company?


Yes, please send us a message via our Contact Us form for further shipping detail. However, please take note that higher shipping cost may be incurred.





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